Frequently Asked Questions

What is Blackchain company?
The Blackchain platform is an international investment company. The activity of our company is aimed at trading cryptocurrencies, forex, stocks and providing investment services worldwide.
 
How do I create an account?
The registration process on the site is quite simple. You must fill in the registration form fields that include full name, email address and password.
 
What payment methods do you accept?
At the moment we work with PayPal, Wire Transfer, Bitcoin, Ethereum, Litecoin, Binance Coin.
 
I want to reinvest the funds received, is that possible?
Of course. You have the right to reinvest your profits again and again.
 
How can I open a live account with BTC Pulse?
Opening an account with BTC Pulse is easy. All you have to do is fill out the simple online registration form, send the form to us and we'll do the rest for you in just a few minutes.
 
Can I deposit in a different currency than my account is denominated in?
 
Yes you can. Please note that your deposit will be converted to the currency of your BTC Pulse account before the funds appear in your account balance with us.
 
Do you deduct any fees or taxes from me?
 
No we don't, there are no "hidden" additional fees when using BTC Pulse
 
Traders are only compensated for their services after the transaction is completed based on the terms of the contract between the client and BTC Pulse Company.
 
Can I use a bank account registered in another country?
 
Yes you can.
 
We accept deposits and withdrawals via bank transfer from any bank account registered under your name from any country.
 
To withdraw to a specific bank account, please ensure the following information is provided:
 
Crowd
 
Bank account holder name (your name)
 
Bank account number
 
IBAN (if available)
 
SWIFT BIC
 
bank address
 
 
 
What are your payment fees?
 
We do not charge a fee for processing deposits or withdrawals, however, you are responsible for the fees charged by the payment providers involved in the transfer.
 
We will always deposit the net amount we receive from the payment providers into your trading account.
 
To verify deposit/withdrawal fees, please contact the relevant payment provider whose services you wish to use.
 
 
 
My card was declined.
 
There are many possible reasons why a credit/debit card transaction was unsuccessful. Below are the most common reasons:
 
Your transaction may have exceeded your daily transaction limit
 
An invalid credit card number and/or expiration date may have been entered
 
You may have exceeded your credit limit
 
Your card may have expired
 
Your card may not be authorized for online transactions
 
If a debit card was used, your bank may have a daily cap on the allowable or maximum charges on that particular debit card.
 
In the case of withdrawals, you may not have made previous deposits from that card
 
 
 
Note that we only offer you possible reasons for rejection. To confirm the reason for the refusal, we recommend that you contact your bank or card-issuing bank to verify the reason for the refusal.
 
Is my money safe?
 
BTC Pulse ensures the security of client funds and consumer protection in accordance with applicable laws and regulations. Therefore, among the actions taken by BTC Pulse are the following:
 
Bank accounts – We maintain customer and company bank accounts with renowned banks.
 
Regulatory Oversight - We are subject to strict financial regulations. We are therefore required by law to hold sufficient liquid capital to cover customer deposits, possible fluctuations in the company's currency positions and outstanding costs.
 
Insurance - Also, each client can purchase additional insurance for their account and a certain amount of money in the account at their discretion.
 
What is leverage? How does it work?
 
Leverage is the multiplication of your balance. This allows you to open larger trading positions as the required margin is lowered according to the leverage you choose. Although leverage allows you to make a bigger profit, there is also a risk of incurring a bigger loss as the positions you open are larger in volume (lot size).
 
Example:
 
Account balance: 100 U